Diploma in Customer Service Management
- Semester 1
- Introduction to Customer Service
- Principles of Management
- Business Communication
- Fundamentals of Marketing
- Information Technology in Business
- Semester 2
- Customer Relationship Management (CRM)
- Conflict Resolution and Complaint Handling
- Consumer Behaviour
- Service Quality Management
- Teamwork and Leadership
- Semester 3
- Sales and Negotiation Techniques
- Emotional Intelligence in Service Delivery
- Professional Ethics and Etiquette
- Practicum / Internship / Project
- Ghanaian: GHC amount
- Non-Ghanaian: GHC amount
- Duration: 2 Years (intensive)